Returns & Exchanges

At Optcg, we want you to be completely satisfied with your purchase. If your new fashion items aren't a perfect fit, you can return or exchange them within 30 days of delivery provided they are in original, unworn condition with tags attached.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.

3

Affix the Shipping Label

Print the prepaid shipping label provided via email and attach it clearly to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated courier service and keep your tracking receipt; we will process your refund or exchange within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing